Applied Languages & I. T.
This two year Course
concentrates on providing the skills required to work in the dynamic and expanding
area of international teleservices. It
combines the study of a European language with the latest technological
skills. It is envisaged that this
Course will open up exciting and interesting career opportunities to
graduates. Through our work experience
programme, students will have the
opportunity to further develop their skills in this
area. At the end of first year,
students will spend a period of time in France in order to develop their
language skills and become familiar with the culture of the country. This placement is sponsored by the
Department of Education & Science to a maximum of IR£2000 per student. During second year, students may also
complete a short teleservices work placement in Ireland.
Course
Subjects
Year One Year Two
French French
Computer Applications Business Management
Information Technology
Skills Teleservices
Word Processing Database
Methods
Data Entry Systems
Support
Customer Service
Keyboard Skills
Minimum Entry Requirements
Leaving Certificate to include French & English or equivalent standards of education. Exemptions may be granted to mature students. All entry is subject to interview.
Awarding Body
National Council for Vocational Awards (NCVA) - International Teleservices Award - Level 3.
Career & Employment Opportunities
Successful students will have a wide choice of job opportunities in the expanding teleservices industry both internationally and at home - computers, sales, hotels, airlines, dealing with international enquiries, handling complaints, providing product information and back-up services